Delete your Cargo Motives account

You can delete your Cargo Motives account at any time, yourself, in a few taps. Customer and transporter accounts are deleted the same way. An account can't be deleted while it still has open jobs, offers or money owing: finish or cancel those first.

In the app

1. Open the Cargo Motives app and sign in.
2. Go to Settings and tap Delete account.
3. Confirm with your password. You are signed out everywhere and receive an email confirming the deletion.

On the website

1. Sign in at https://cargomotives.com/portal/login.
2. Open Settings and choose Delete my account.
3. Confirm with your password.

If you can't sign in

Email support@cargomotives.com from the email address on your account, or tell us the phone number you signed up with, and ask us to delete your account. We confirm it is your account before deleting it, and reply within 30 days at the latest.

What is deleted, and what is kept

• Deleted or made anonymous straight away: your name, email, phone number, password, photos, ID details and documents, notification settings and device tokens. For a transporter company also the representative's identity details and documents, drivers' contact details and GPS connection details.
• Kept, in anonymised form: records of past jobs, payments, reviews and disputes, because the other party to a job, financial record-keeping and any open dispute still depend on them. A company's business registration details are kept to prevent fraudulent re-registration.
• Server logs are kept only for a short period, for security and troubleshooting.

Before deleting, you can download a copy of your information from Settings > Download my data. Our Privacy Policy explains how we handle your information.